Top Ten Tips for Crisis Management

A good deal of effective crisis management requires planning and preparing absent a crisis. Following are key tips to assist you before and during crises.

Before…

1. Form a core crisis management team.
2. Conduct a crisis audit to assess vulnerabilities.
3. Refine and prepare crisis management team.
4. Write a crisis management plan.
5. Create a crisis management notebook that contains key documents, like HACCP plans, press lists and staff contact information.
6. Cultivate a crisis management mindset among employees.

During…

1. Gather information continually.
2. Know your legal rights and responsibilities.
3. Fix the problem or develop a plan to fix the problem.
4. Communicate effectively.